Thursday Workshop 12/5/13

Ideas from each person on how to improve PC process:

1. Manage client expectations – trying to manage customer service with reality – defining the expectations
2. Better communication – getting it right the first time and understanding – greater visibility on developer process
3. Development standards
4. Time estimates for developer tasks
5. Basic WordPress training
6. Themes – more definition – process for communicating the theme appearance to clients
7. Need testing & qa process before going live
– Smooth go live process that is documented and adhered to
8. Clear client communication regarding hours and cost
– Initially
– Ongoing
9. Process for screening/testing out developers
10. Being more realistic with each task and time
11. Improve photo selection process
12. Remove burden from Becky to free her up for marketing
13. Better communication with client
14. Standard timeline and deadlines for projects – give ourselves and our clients a schedule to go by
– Time estimates for developer tasks
15. Better process for assigning developers to a project
16. Training hub
17. Definition and process for free report
18. Communication with other PCs
19. Training on Mailpoet and Elasticmail
20. Communication between writers and PCs

The Top 5 Issues are:

14. Standard timeline and deadlines for projects – give ourselves and our clients a schedule to go by
– Time estimates for developer tasks
3. Development standards
7. Need testing & qa process before going live
– Smooth go live process that is documented and adhered to
8. Clear client communication regarding hours and cost
– Initially
– Ongoing
16. Training hub

By the end of next week’s meeting (12/12), we need to complete #14:

  • Standard timeline and deadlines for projects – give ourselves and our clients a schedule to go by
    – Time estimates for developer tasks