Smart Therapy Websites Program

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  Meagan Vitek 9:23 pm on December 5, 2013 Permalink | Log in to leave a Comment
  Tags: processes ( 6 ), project coordinator, training ( 10 ), workshops ( 13 )   
  Categories: Project Coordinators ( 113 )

  Thursday Workshop 12/5/13 

  Ideas from each person on how to improve PC process:

  1. Manage client expectations – trying to manage customer service with reality – defining the expectations
  2. Better communication – getting it right the first time and understanding – greater visibility on developer process
  3. Development standards
  4. Time estimates for developer tasks
  5. Basic WordPress training
  6. Themes – more definition – process for communicating the theme appearance to clients
  7. Need testing & qa process before going live
  – Smooth go live process that is documented and adhered to
  8. Clear client communication regarding hours and cost
  – Initially
  – Ongoing
  9. Process for screening/testing out developers
  10. Being more realistic with each task and time
  11. Improve photo selection process
  12. Remove burden from Becky to free her up for marketing
  13. Better communication with client
  14. Standard timeline and deadlines for projects – give ourselves and our clients a schedule to go by
  – Time estimates for developer tasks
  15. Better process for assigning developers to a project
  16. Training hub
  17. Definition and process for free report
  18. Communication with other PCs
  19. Training on Mailpoet and Elasticmail
  20. Communication between writers and PCs

  The Top 5 Issues are:

  14. Standard timeline and deadlines for projects – give ourselves and our clients a schedule to go by
  – Time estimates for developer tasks
  3. Development standards
  7. Need testing & qa process before going live
  – Smooth go live process that is documented and adhered to
  8. Clear client communication regarding hours and cost
  – Initially
  – Ongoing
  16. Training hub

  By the end of next week’s meeting (12/12), we need to complete #14:

  • Standard timeline and deadlines for projects – give ourselves and our clients a schedule to go by
    – Time estimates for developer tasks

  Meagan Vitek and Becky DeGrossa are discussing. Toggle Comments

   
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    Becky DeGrossa 4:39 am on December 6, 2013 Permalink | Log in to Reply

    Sorry, must have been unclear. The top 5 issues are the first 5 that we will tackle. If we can get #1 completed by the end of next week’s meeting (12/12), that will be great.

    Also — is 16 about putting all training in one place? I think so, but wanted to make sure!

    Thanks!

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      Meagan Vitek 6:56 pm on December 6, 2013 Permalink | Log in to Reply

      Becky – so this week we are tackling #14 (which is the top issue for next week)

      Yes, #16 is having all training in one place (the P2..Woot!)

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  Meagan Vitek 3:36 pm on December 4, 2013 Permalink | Log in to leave a Comment
  Tags: Google Docs, project coordinator   
  Categories: Project Coordinators ( 113 )

  PC’s – I have reorganized the Google Docs folder for the STWP clients. The new folder is now called “STWP” rather than “STWP November 2013.” Within that folder, there are folders for the different months (i.e. “STWP – November 2013, etc). All your clients’ files are listed within the month they joined the program.